I'm a digital transformation leader who helps organizations execute high-impact, human-centered transformation programs.
My Mission
At the heart of every challenge lies a human truth. By uncovering it, I help organizations embrace change, adapt with purpose, and build future-ready strategies.
My mission is to empower teams to thrive through measurable, transformative solutions and new ways of working.
Specialities
Human-centered Change Management
Organizational Design
Strategic Planning & Execution
Advisory & Training
Workshop Design & Facilitation
Change Readiness Analysis
Strategy & Design Maturity
Experience & Service Design
Interviews
Aug 2, 2023
I had the pleasure of being interviewed by one of my favorite voices on innovation, Robyn M. Bolton, about the power of service design. Check it out to learn more about how service design can delight customers, cut costs, and increase your bottom line.
Time to read: 3 min 51 seconds (but it's an interview so super fast read)
Publications
My essential guide to a well-designed workshop that helps you create an inclusive environment where people can solve problems, plan together and build collective ownership - moving from 'no, but' to 'yes, and' collaboration.
Guide aiding new instructors in overcoming teaching challenges, fostering classroom equity, and ensuring student engagement.
Example Cases
-
Transforming a Utility Giant
A leading utility company embarked on a $1.9 billion transformation journey to align OT and IT teams, modernize operations, and implement innovative governance structures. This multi-faceted program addressed technology strategy, governance, change readiness, and communications, laying the foundation for long-term success.
-
Organizational Change in Global Retail
Partnered with a Fortune 100 retailer to address strategic clarity and operational challenges across Global Talent and Enterprise Business Services teams. Designed people-focused strategies to enhance collaboration, implement program management systems, and align teams with long-term goals—achieving significant improvements in efficiency and fostering a culture of innovation.
-
Change Readiness in Financial Services
Designed and delivered a comprehensive change-readiness framework for a global financial institution’s IT Org, aligning teams and empowering leaders to embrace transformation. This initiative established a TMO, enhanced operational agility, and embedded a sustainable culture of collaboration and innovation, positioning the organization for long-term success.