I'm a digital transformation leader who helps organizations execute high-impact, human-centered transformation programs.

My Mission

At the heart of every challenge lies a human truth. By uncovering it, I help organizations embrace change, adapt with purpose, and build future-ready strategies.

My mission is to empower teams to thrive through measurable, transformative solutions and new ways of working.

Specialities

Human-centered Change Management

Organizational Design

Strategic Planning & Execution

Advisory & Training

Workshop Design & Facilitation

Change Readiness Analysis

Strategy & Design Maturity

Experience & Service Design

Interviews

Aug 2, 2023

I had the pleasure of being interviewed by one of my favorite voices on innovation, Robyn M. Bolton, about the power of service design. Check it out to learn more about how service design can delight customers, cut costs, and increase your bottom line.

Time to read: 3 min 51 seconds (but it's an interview so super fast read)

Publications

My essential guide to a well-designed workshop that helps you create an inclusive environment where people can solve problems, plan together and build collective ownership - moving from 'no, but' to 'yes, and' collaboration.

Guide aiding new instructors in overcoming teaching challenges, fostering classroom equity, and ensuring student engagement.

Example Cases

  • Transforming a Utility Giant

    A leading utility company embarked on a $1.9 billion transformation journey to align OT and IT teams, modernize operations, and implement innovative governance structures. This multi-faceted program addressed technology strategy, governance, change readiness, and communications, laying the foundation for long-term success.

  • Organizational Change in Global Retail

    Partnered with a Fortune 100 retailer to address strategic clarity and operational challenges across Global Talent and Enterprise Business Services teams. Designed people-focused strategies to enhance collaboration, implement program management systems, and align teams with long-term goals—achieving significant improvements in efficiency and fostering a culture of innovation.

  • Change Readiness in Financial Services

    Designed and delivered a comprehensive change-readiness framework for a global financial institution’s IT Org, aligning teams and empowering leaders to embrace transformation. This initiative established a TMO, enhanced operational agility, and embedded a sustainable culture of collaboration and innovation, positioning the organization for long-term success.