I'm a strategy, design and change management leader who helps organizations execute high-impact, human-centered transformation programs.
My Mission
At the heart of most problems is a human truth. When we understand it, we can find more effective ways to change, adapt, and become future-ready. I specialize in helping organizations understand and navigate change, develop measurable strategies, and discover new ways of working.
Specialities
Human-centered Change Management
Organizational Design
Strategic Planning & Execution
Advisory & Training
Workshop Design & Facilitation
Change Readiness Analysis
Strategy & Design Maturity
Experience & Service Design
Interviews
Aug 2, 2023
I had the pleasure of being interviewed by one of my favorite voices on innovation, Robyn M. Bolton, about the power of service design. Check it out to learn more about how service design can delight customers, cut costs, and increase your bottom line.
Time to read: 3 min 51 seconds (but it's an interview so super fast read)
Publications
My essential guide to a well-designed workshop that helps you create an inclusive environment where people can solve problems, plan together and build collective ownership - moving from 'no, but' to 'yes, and' collaboration.
Guide aiding new instructors in overcoming teaching challenges, fostering classroom equity, and ensuring student engagement.
Example Cases
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Organizational Change in Global Retail
Human-centered change management across global talent and business services functions. Developed a transformation management strategy that guided the department through significant organizational change. This program enabled the establishment of a new identity, enhanced service offerings, and improved ways of working, strengthening their role as a strategic partner within the organization.
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Change Readiness in Financial Services
Workshop designed to enable client partners to explore definitions of success, organisational realities and employee empowerment in preparation for strategic transformation. Provides a foundation for building change management capabilities that ensure organizational progress while creating a culture of adaption.
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Growth Moves in Telecommunications
Re-imagined the future of service to support a new industry-leading technology. Led the creation and design of an organizational framework for venture experimentation, anchored by the client's brand equity of trust and innovation. Created and deployed a pipeline of business transformation strategies and technology partnerships.